Center Psychology & Consulting

What To Expect

Frequently Asked Questions

 

What If I’m Not Sure What Service My Child or I Need?

You might wish to schedule an initial, one-hour consultation session with the clinician. Together, you and the clinician can discuss your questions and concerns and determine an appropriate direction for assessment, intervention, or preventative care. There is no obligation to continue. Referrals to other providers will also be provided to assist you as needed.


How Can I Schedule An Appointment?

Please call the office at (602) 734-0194 for more information. While calls may not be answered directly, administrative staff are generally available Monday-Thursday 8:30 am-4:30 pm, and Friday 8:30 am-12:30 pm. We strive to return calls within 24 hours.

If you require emergency assistance, please call 911 or proceed to your nearest emergency room. We do not provide emergency on-call mental or behavioral health services.

After scheduling your first appointment, you will be sent the Initial Intake Packet, which includes the Patient Services Agreement, HIPAA Notice of Privacy Practices, Intake Questionnaire, and other important paperwork. Please complete all forms in advance and bring them to your first appointment. We cannot see you or your child without these completed documents. In cases of divorce and sole/shared custody, additional paperwork is required, including a copy of the decree and legal documentation.


What Do I Tell My Child If They Are Scheduled For An Assessment?

What you tell your child should depend on their age and developmental level. Relate your explanation to something the child understands. You can also ask your clinician for advice. If your child is scheduled for assessment, do not tell them that they will “play games.” Tell your child that they will be participating in many different “activities” and that it is important that they try their best.

The time required for assessment depends on the child’s age, the type of assessment, and their level of engagement. Gifted Assessment/IQ Testing is typically completed in one session ranging from two to four hours in duration. More comprehensive assessments are typically completed over the course of several sessions ranging from two to four hours in duration, with time for play breaks and snacks. While children are sometimes initially apprehensive, they often enjoy their time with the clinician(s) and find the activities interesting. Be sure your child has a good night’s sleep and eats a filling meal before they arrive, so they are well-rested and not hungry during their assessment.

Be sure your child brings or wears their glasses if needed, and continues to take medication as prescribed. Bring any relevant previous medical or school records to your first appointment.


Do You Accept Insurance?

No, we do not accept insurance. CENTER is a fee-for-service practice, and payment is due at the time of service.

If you wish to submit claims for reimbursement to your insurance company, we will provide you with procedure and diagnosis codes. We do not bill or communicate with insurance companies nor do we verify or guarantee that your services will be covered.


What Are Your Fees?

Fees vary depending on the provider and the service offered. Please call the office for an estimate of fees based upon the services you require. 
Payment can be made using VISA, MasterCard, American Express, checks, or cash. Payment of fees is due at the time of service.


What Is Your Cancellation Policy?

We require at least 48 hour notice prior to cancelling an appointment. Because we offer appointment reminders and might have a waiting list, missed appointments that are not cancelled with a 48 hour advance notice will incur a charge to your credit card on file, as outlined in the Patient Services Agreement.

If you do not complete the Initial Intake Packet in advance of your first appointment, or if you arrive more than 15 minutes past your scheduled appointment time, your session time will be shortened accordingly, or you will incur a charge.


Where Is Your Office Located?

We are located near the corner of Indian School Road and 68th Street in Old Town Scottsdale, near the iconic Valley Ho Resort & Spa. The office is just minutes from the Loop 101 and Loop 202 freeways and is in the heart of the Old Town Scottsdale arts, shopping, dining, and recreation district.

CENTER is on the second floor of the building, with a unique outdoor patio entrance, accessible by the private north stairwell. There is no elevator access. If you or your child require accommodations for accessibility, please call the office.